To qualify for our free water pump replacement for life, customers must provide a video demonstrating that the water pump is not working. This process helps us gather valuable feedback and continuously improve our products. Please follow these steps to request a replacement:

1. Capture a clear video showing the non-functioning water pump.
2. Email the video to our customer support team at support@kittyspout.com.
3. Include your order number and contact information in the email.

Our team will review your submission and, upon verification, send a replacement water pump at no cost to you. This offer is valid for the lifetime of the product.

By submitting your request, you help us enhance the quality and reliability of our products for all customers. Thank you for your cooperation and support.