Refunds & Exchange
Refunds & Exchange
This Refund and Exchanges Policy applies to all purchases made through the website kittyspout.com except supplement type products.
We currently do not accommodate refunds and/or exchanges for the supplement line of products.
As for the rest of products purchased through our website, we are pleased to accommodate refunds and exchanges within 1 year of receiving, on all products, As long as the payment was not done through Paypal, as Paypal has a 180 day limit refund policy rule.
Here are some FAQ in regards to our return policy:
WHAT IS THE REFUND PERIOD?
If for any reason you are unsatisfied with your purchase refunds will be accepted within 365 days of purchase.
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 365 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Exchange Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products are complete. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at support@kittyspout.com. The KittySpout Support team operates
Monday - Friday 9am - 5pm EST.
To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!
WILL I BE REFUNDED MY PRIORITY INSURED SHIPPING COST?
No. We provide free standard shipping for all orders, however, priority insured shipping costs will not be refunded.
Click here to return to our collection page
This Refund and Exchanges Policy applies to all purchases made through the website kittyspout.com. We are pleased to accommodate refunds and exchanges within 1 year of receiving, on all products.
Here are some FAQ in regards to our return policy:
WHAT IS THE REFUND PERIOD?
If for any reason you are unsatisfied with your purchase refunds will be accepted within 365 days of purchase.
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 365 days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our Online Exchange Department will inspect your complaints and proceed with available options of returning the defective products for a replacement or gift card. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products are complete. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at support@kittyspout.com. The KittySpout Support team operates
Monday - Friday 9am - 5pm EST.
To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!
WILL I BE REFUNDED MY PRIORITY INSURED SHIPPING COST?
No. We provide free standard shipping for all orders, however, priority insured shipping costs will not be refunded.